Điện thoại : 028-3521-0258
Địa chỉ : 2F, Citi Hub, 93 Bis Nguyen Van Thu St., Dist 1, HCMC
Created date: 2019-09-27
OPERATION SENIOR MANAGER
Sales & Marketing：営業&マーケティング
HCM - Quận 1
Senior Manager to manage and control team activities
Together with higher Management - lead the team to achieve company target/Budget
Manage the daily business activities of the department, including but not limited to:
Perfect SOP for team (Customer SOP & team process) and follow up the implementation.
Building up KPI to monitor/control staff’s productivity and mange the implementation with team
Together with AM & Manager, Follow up staff’s workload to have the most accurate assessment of the work of each individual.
re-Allocate / Job Rotation solution when needed to balance workload and develop staff
Training / coaching staff to enhance staff’s skills and improve the quality of service
Control the cost of the department including admin fees to be in line with the Budget
Control non-compliance. Review incident report with Manager/team,
Manage/analyse procurement activities, give support in rate negotiating with suppliers or with RHQ/GHQ, achieving optimum results.
Arrange team building, team spirit through team building activities
Receive instructions from management level, deploy to Manager / AM to implement
Carying out PDCA
Together with Manager / AM
Collaborate with the Yusen Agencies, RHQ / GHQ to meet the requirements of customer as well as together development
On time Sharing market information, RHQ / GHQ tutorials (new process, news, system,…) for the group -BD/Management
Build and strengthen relationships with customers to improve quality as well as find opportunities for service development
Build good and solid relationships with service providers
[Report and proposal]
Submit weekly, monthly and quarterly reports as required. (Revenue, Cost, profit, ...) together with the performance analysis
Report to higher management for out-of-jurisdiction, any new proposal for productivity, quality of service improvement
Analyze the arising issues for the timely management level with countermeasures to resolve as well as prevention plan
HR planning: recruitment, replacement, development
Together with other div, support BD in finding new customers, expanding business with existing customers
Set up clear plan / strategy. Do most efforts to achieve the company's proposed budget
Market research, sharing of new information / regulations for management / staff with the purpose of contributing to the development of the company.
Perform other tasks as assigned by management
Conduct Performance appraisal for individual together with Manager as per HR's guidance.
Enhance self skills to perform better in current roleand develop for next success